Frequently Asked Questions
Everything you need to know about our luxury opal jewelry and delivery.
How do I know the opals are authentic?
Every piece at Black Opal Direct is sourced directly from the Lightning Ridge mines. We provide a Certificate of Authenticity with all our solid black opals to guarantee their origin and quality.
Do you offer international shipping?
Yes, we ship our luxury jewelry worldwide via secure, insured couriers such as FedEx and DHL. Shipping times typically range from 3 to 7 business days depending on your location.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original condition for a full refund, minus shipping costs.
Can I request a custom jewelry design?
Absolutely. We specialize in custom settings. You can select a loose opal from our collection and work with our master jewelers to create a bespoke piece of high-fashion jewelry.
How should I care for my opal jewelry?
Opals are delicate gemstones. We recommend cleaning them with a soft cloth and mild soapy water. Avoid ultrasonic cleaners, harsh chemicals, and extreme temperature changes to maintain their brilliance.
Is my package insured during transit?
Yes, all shipments are fully insured by Black Opal Direct until they are signed for at your delivery address, ensuring your investment is protected every step of the way.